Turn your front line staff into your first line of defense in
disasters, emergencies, and other threatening events.
When seconds count: Control, Capture and Communication are the keys to success.
Crisis Call Management – TeleCrisis™ Threat Management Software is uniquely designed for dynamic incident guidance, notification, and reporting. TeleCrisis™ drives the “3-C’s” of incident management and reporting: Control, Capture, and Communicate.
When called into action, the TeleCrisis™ threat management application offers guidance and action-steps to safely and effectively manage a threat, crisis call or on-site incident by providing expertly designed “all-hazards” scripting and instant incident notification. Having a user-friendly threat and incident management tools at their fingertips keeps call-takers calm, focused, and engaged during even the most stressful in-bound or out-bound contact.
From the front desk to the C-suite, TeleCrisis™ helps ensure that the key concepts of telephone threat management guide all high-risk contacts. TeleCrisis™ is a real-time crisis management and communication tool that ensures consistent “best-practice “delivery of action-steps and protocols, for supervisor and front line staff to follow during an incident or event. In addition, the interface provides an incoming Alert Area for system-wide user notifications and a Chat Area for two-way private communication so that the call-taker can get real-time information and support. The product features an intuitive dashboard for monitoring, administration and management, as well to support post-incident reporting.
From Crisis Call Management to Every-day Procedures –
Now Get Consistent Operational Control, Capture & Communication.
Having the right procedural scripts is critical to success when seconds count and even when they don’t.
Consistent Operational Control – TeleCrisis™ offers a powerful and easy to use scripting engine that allows you to create a customized module for your unique environment. Now, in addition to the included crisis-call and threat management protocols, you can better ensure proper procedures and reports are followed for:
- Regularly scheduled but not frequent occurrences such as an annual or quarterly events.
- Fire drills and other types of inspections
- Training and testing
Benefits of TeleCrisis™:
- Enhance safety and security
- Ensure consistency in handling threats and crisis calls
- Protect employees from physical and psychological violence
- Minimize business disruptions
- Prevent damage to critical infrastructure
- Protect image and reputation
- Reduces employee stress affecting turn-over, absenteeism and performance
TeleCrisis™ offers:
- Threat management scripting developed by recognized behavioral sciences experts
- Customizable scripting flexibility for unique environments and industries
- Dynamic, real-time incident reporting via voice, email, text and fax
- Post incident reporting (including government standard forms)
- A secure web-based administration management system [Technical Specs]
- Expert driven scripting customizable for your unique environment
- Integrated training and automated reminders
- Seamless integration with the SendTrac® Administration System
Saving seconds can save lives. Rapid emergency team notification and immediate access to the right script can be critical to success, safety and survival. TeleCrisis™ puts critical crisis call resources right at the call taker’s fingertips. Give your people the tool that will help ensure their success – TeleCrisis™ Threat Management Software.
TeleCrisis™ is exclusively available from Extreme Behavioral Risk Management (XBRM), a division of AllSector Technology Group® Inc., specializing in the human factor in emergency management, business continuity, and homeland security.
Turn your front line staff into your first line of defense in emergencies, threatening events, or disasters. For more information and to arrange for a demonstration of our unique solutions and to discuss how we can help your organization optimize the human factor in business continuity. Click here to go to our Contact Page, or call us at 212.366.8200, or E-mail us at info@XBRM.com today.