Telephone Threat Management & Crisis Communications
American Board for Certification in Homeland Security National Conference — Steve Crimando, Managing Director of XBRM will be giving a presentation on “Telephone Threat Management & Crisis Communications” at the 2010 ABCHS National Conference, which will be held on September 22-24, 2010. This presentation is intended to help those working in homeland security, emergency management, and related fields manage the full-spectrum of telephone threats and crisis situations, ranging from irate, rude, and abusive callers, to bomb threats, kidnapping, and CBRN terrorism. Attendees will be introduced to a structured approach to managing initial crisis contacts and the first moments of what can potentially become a difficult, distressing situation, and will also begin to develop the skills and confidence necessary to handle high-pressure, high-consequence telephone contacts.
When/Time: Friday, September 24, 2010: 2:15PM – 3:45PM
Session: Telephone Threat Management and Crisis Communications
Where: Renaissance Orlando Resort at SeaWorld - Orlando, Florida
For more information on this event, click here to view the: 2010 ABCHS Conference Brochure
To register, click here: American Board for Certification in Homeland Security web site
