Turning Your Front Line Staff Into Your First Line of Defense
When an incident-creating call comes in, or an on-site incident occurs, staff can open TeleCrisis™ on their desktop. TeleCrisis™ will immediately offer event-specific expert on-line guidance to help them deal with the incident, collect relevant information, dynamically notify internal and/or external emergency authorities, and provide a post-incident report. The protocols available in the product were selected and developed by our expert staff.
Mitigating the impact of foreseeable threats is a critical element of bolstering Business Resiliency. When a threat to an individual, the business or property is received, staff is prepared because they can instantly open TeleCrisis™ on their desktop to better manage the situation. TeleCrisis™ supports and guides staff by helping them control and manage the situation, capture the right information and communicate by automatically notifying the right people and reporting on the incident. the right information and
TeleCrisis™ provides expert scripts to help the call-taker remain calm and focused. Those scripts will direct them through the process of capturing vital information that supports real-time evaluation of the event, possible security or law enforcement response and later incident reporting. As soon as the call-taker initiates the software, TeleCrisis™ instantly alerts others. This alert helps management understand if the event is isolated or not and enables them to provide real-time assistance and coaching to the call-taker through the software’s chat and alert features.
The intuitive TeleCrisis ™ ”Command Center” dashboard allows supervisors to monitor, administer and manage threat-related activity and supports post-incident reporting, including standard government forms. TeleCrisis™ is pre-configured with 13 threat scenario response protocols, expert coaching and scripting and allows for easy customization of the protocols and development of additional protocols to address an organization’s unique risk profile.
Click here to learn more about: Threat Management Software
Contact us for more information about how we can help your organization or arrange for a demonstration, click here to go to our Contact Page, email us at info@xbrm.com or call us at 212.366.8200
